Mom and I went back to the Spectrum store today. We wanted to see if we could lower her bill, and I wanted to try to get the iPhone 16 again.
We didn't get her bill lowered, because she is getting a $15.00 discount. And if they changed it to the next lower package she would lose a lot of channels, and only save $5.00. The discount ends in November of 2025, and the girl helping us said it would be best to wait until then.
After we were done with mom, I told her that I have been trying to get the iPhone 16. I explained what's been happening, and showed her the voicemail I got from the manager yesterday.
She went in my account and asked a few questions, then scanned my drivers license, and had me enter my social security number. She did all that, before she went back to get the phone. (The other two times I tried, they scanned the phone first.)
Next she got the new iPhone and scanned it, and put in Joyce's iPhone as the trade in. She asked if I was using my debit card on file, and if I was going with the monthly installments.
I said yes so she processed the order, and believe it or not it went through. I said it worked, and she said yes you own a new iPhone. I was so happy, that I told her I wanted to give her a big hug.
Before she could fully activate it, the iOS needed to be updated. So while the phone was updating she helped another customer, and I went outside for a vape.
If I got the phone today, I planned on going over to Best Buy, to have a screen protector put on it. When I came back in, I used the Best Buy app on my old iPhone, to order an OtterBox Defender Pro case for it too. She brought the new iPhone over to me shortly after, and we left.
When we got to Best Buy I picked up my OtterBox order first, then picked up a ZAGG - InvisibleShield Glass+ Defense Screen Protector. I had them install the screen protector for me, then I put the case on.
After we left we went over to Denny’s to eat, and we both had the SuperSlam.
I don't know why it worked this time, the only thing different, is the way she did everything. It may even been because of the ticket, the manager submitted to support yesterday.
It doesn't matter though because I came home with a new iPhone, and I'm really happy about that.
I set the new iPhone up, using a backup from today, of my iPhone 13. Everything went smoothly, and is exactly how I had it.